Agreement
Acceptance of Terms
These Terms and Conditions ("Terms") govern your access to and use of the website and WhatsApp broadcast service operated by Fr. Joy Koothur and Shanthibhavan Palliative Care Hospital ("we", "us", or "our"), located at Mountain of Mercy, Pallissery, Arattupuzha P.O, Thrissur 680562, Kerala, India.
By visiting this website, subscribing to our WhatsApp broadcast, or otherwise engaging with our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of our services immediately.
These Terms should be read alongside our Privacy Policy, which also governs your interaction with our services.
What We Offer
Our Services
Fr. Joy Koothur and Shanthibhavan Palliative Care Hospital provide the following through this website and associated communication channels:
Palliative Care Information
Educational content and updates about our hospital services and patient care programs.
WhatsApp Broadcast
Regular updates, spiritual messages, and mission news delivered directly to subscribers.
Community Outreach
Information about volunteer opportunities, charity programs, and community events.
Donation & Support
Guidance on how to contribute financially or through volunteering to our mission.
We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.
Broadcast Service
WhatsApp Broadcast
Our WhatsApp broadcast is a one-way communication service through which we send updates and messages to subscribers who have voluntarily opted in. By subscribing, you agree to the following:
- Voluntary subscription — joining our broadcast is entirely optional. You may opt out at any time by replying "STOP" or contacting us directly.
- Message frequency — we send messages on a reasonable and non-intrusive basis, typically covering news, events, and spiritual content related to our mission. Message frequency may vary.
- No guarantee of delivery — while we strive to deliver all messages, delivery is subject to WhatsApp's platform availability and your device's network connectivity.
- Broadcast content — all messages sent are for informational, devotional, or humanitarian purposes only and do not constitute professional medical, legal, or financial advice.
- No spam — we will never use the broadcast to send unsolicited commercial messages or spam of any kind.
The broadcast feature operates on WhatsApp, a third-party platform owned by Meta Platforms, Inc. Use of WhatsApp is also subject to WhatsApp's own Terms of Service.
Allowed Actions
Permitted Use
You are permitted to use this website and our WhatsApp broadcast service for the following lawful purposes:
- Learning about Fr. Joy Koothur's mission, Shanthibhavan Hospital, and our humanitarian work.
- Subscribing to and reading broadcast messages for personal, non-commercial purposes.
- Contacting us with genuine enquiries, donation intentions, or volunteer interest.
- Sharing our content on personal social media or with friends and family for awareness purposes, provided proper credit is given.
Restrictions
Prohibited Conduct
You must not engage in any of the following when using our website or broadcast service:
- Misrepresentation — impersonating Fr. Joy Koothur, Shanthibhavan Hospital, or any member of our team.
- Unauthorised redistribution — forwarding or publishing our WhatsApp broadcast content for commercial gain without written permission.
- Harassment — sending abusive, threatening, or inappropriate messages to our WhatsApp number or through any other channel.
- Fraudulent activity — soliciting donations or support in our name without authorisation.
- Data misuse — attempting to collect or harvest contact details or personal information of other subscribers.
- Technical interference — attempting to interfere with, disrupt, or gain unauthorised access to our website or communications infrastructure.
Violation of these restrictions may result in immediate removal from our broadcast list and, where applicable, legal action.
Ownership
Content & Intellectual Property
All content published on this website and shared through our WhatsApp broadcast — including but not limited to text, images, photographs, logos, videos, and spiritual messages — is the property of Fr. Joy Koothur / Shanthibhavan Palliative Care Hospital, unless otherwise stated.
You may not reproduce, distribute, modify, or commercially exploit any content without prior written permission from us. Sharing content for non-commercial, personal, or awareness purposes is permitted provided clear attribution is given.
The name "Fr. Joy Koothur", "Shanthibhavan", and associated logos are protected identifiers of our organisation and must not be used without written consent.
Giving
Donations & Support
Any donations made to support Shanthibhavan Palliative Care Hospital or Fr. Joy Koothur's mission are subject to the following:
- Voluntary nature — all donations are made voluntarily and are non-refundable once processed, except in cases of proven error or fraud.
- Use of funds — donations are used to support palliative care services, community outreach, and the hospital's operational needs in line with our stated mission.
- No guarantees — making a donation does not entitle the donor to any specific service, outcome, or benefit beyond the general advancement of our mission.
- Receipts — valid donation receipts will be provided upon request for accounting and tax purposes as applicable under Indian law.
- Fraud prevention — please ensure you donate only through official channels listed on this website or communicated by our verified team members. We are not responsible for fraudulent collection in our name.
Important Notice
Disclaimers
Our website and WhatsApp broadcast are provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
- No medical advice — content published on this website or shared via broadcast does not constitute professional medical advice. Always consult a qualified healthcare professional for medical decisions.
- No legal advice — nothing in our communications should be construed as legal or financial advice.
- Accuracy — while we make every effort to ensure the information we share is accurate and up to date, we make no guarantees regarding the completeness or accuracy of any content.
- Service availability — we do not warrant that our website or broadcast service will be uninterrupted, error-free, or available at all times.
Liability
Limitation of Liability
To the fullest extent permitted by applicable law, Fr. Joy Koothur and Shanthibhavan Palliative Care Hospital shall not be liable for any:
- Indirect, incidental, or consequential damages arising from your use of our website or WhatsApp broadcast.
- Loss of data, revenue, or goodwill resulting from service interruptions.
- Actions taken by you based on information or content shared through our services.
- Damages resulting from unauthorised access to or alteration of your communications or data.
Our total liability, if any, shall not exceed the amount you directly paid to us (if applicable) in the twelve months preceding the claim.
External Sites
Third-Party Links
Our website and broadcast messages may contain links to third-party websites, including shanthibhavan.in, social media platforms, and YouTube.
These links are provided for your convenience and information only. We do not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party website. Visiting such links is entirely at your own risk.
Jurisdiction
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India, specifically the laws of the State of Kerala.
Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Thrissur, Kerala, India.
We encourage amicable resolution of any disputes before resorting to legal proceedings. Please contact us first so we may address your concerns directly.
Updates
Changes to Terms
We reserve the right to update or modify these Terms at any time. When changes are made, we will:
- Update the "Last Updated" date at the top of this page.
- Notify WhatsApp broadcast subscribers of any significant changes via a broadcast message.
Your continued use of our website or subscription to our WhatsApp broadcast after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.